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Shipping & Returns

Shipping Policy

We offer free Expedited Parcels within Canada on orders over $80 CAD and to the US on orders over $100 CAD.

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International shipping will vary depending on the weight, number of items, and shipping location. To inquire about a quote, please email the below information to shop@heiliostcm.com.

  • Receivers full name

  • Shipping address

  • Billing address

  • Contact number

  • Email address

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Please note: International payments can only be accepted via PayPal.

Return & Exchange Policy

Due to the botanical nature of our products, all sales are final. We encourage you to explore our product descriptions attentively and don't hesitate to reach out if you've got questions before you place an order. Our aim is your delight, after all. 

 

If, by any chance, an item arrives damaged,goes missing during its journey to you, or is defective due to something on our end, we’ve got your back. Kindly email shop@heiliostcm.com within 7 days of delivery with details of the issue (including your order number) along with a photograph if the product is damaged. Once processed, we will be happy to replace the item or offer a store credit. Your satisfaction is our priority.

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