Terms & Policy

Payment Methods

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- Offline Payments

Cookies Policy

Effective Date: November 1, 2023

Welcome to Heilios! This Cookies Policy explains how we use cookies and similar technologies on our website, adhering to Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We want to ensure you have a clear understanding of how we use cookies and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are commonly used to make websites work more efficiently and provide a better user experience. Cookies can store and retrieve information about your browsing habits, preferences, and settings.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable core functionality, such as security features and basic site operations.
Analytics Cookies: We use these cookies to collect information about how visitors use our website. The data helps us improve our site and understand user preferences.
Functionality Cookies: These cookies enhance your experience by remembering your preferences and choices (e.g., language or region).

Managing Your Cookie Preferences

You have the right to manage your cookie preferences. You can do this in your browser settings. Most browsers allow you to control, block, or delete cookies. Please note that blocking or disabling cookies may affect your experience on our website.

Our Use of Cookies

We use cookies for the following purposes:

Improving User Experience: Cookies help us optimize our website and provide a better user experience.
Analytics: We use analytics cookies to collect data on how our website is used and identify areas for improvement.

Third-Party Cookies

We do not have control over third-party cookies, which may be used by external services, advertisers, or partners linked to our website. Please review their respective cookie policies for information on how they use cookies.

Changes to This Policy

We may update this Cookies Policy to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, along with the "Effective Date."

If you have any questions or concerns about our Cookies Policy or your cookie preferences, please don't hesitate to contact us at shop@heiliostcm.com.

Privacy Policy

Effective Date: November 1, 2023

At Heilios, we respect your privacy and are committed to protecting your personal information in compliance with Canadian privacy laws. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us. We are committed to transparency and safeguarding your privacy, so please take a moment to review this policy.

Information We Collect

We collect various types of information to provide you with our services and enhance your experience:

Personal Information: We may request your name, email address, phone number, and postal address when you interact with our website or services.
Automatically Collected Information: To improve our services and your experience, we use cookies and similar technologies to collect data about your device and browsing activities on our website. This data includes your IP address, browser type, and the pages you visit.

How We Use Your Information

We use your information for several purposes, including:

Service Delivery: Your data enables us to provide and maintain our services.
Customer Support: We use your information to respond to your inquiries and offer customer support.
Communications: With your consent, we may send you updates, newsletters, and promotional materials.
Enhancement: We analyze your data to improve our website, services, and the overall user experience.
Monitoring: We may monitor usage and analyze trends to better understand our users.

Sharing Your Data

Respecting your trust, we only share your data when necessary. We may share your information with:

Service Providers: Occasionally, we partner with trusted third-party service providers to assist in operating and improving our services.
Legal Requirements: If required by law or to protect our rights, we may disclose your information.

Data Security

We take data security seriously and have implemented reasonable measures to protect your data from unauthorized access, alterations, or disclosure.

Your Rights

You have rights over your data. You can:

Access Your Data: You have the right to access your personal information.
Correct Your Data: If your information is inaccurate, you can correct it.
Delete Your Data: You can request the deletion of your data.
Object to Processing: If you disagree with how we use your data, you can object.
Withdraw Consent: If you provided consent for something, you can withdraw it.

If you have questions about your personal data or want to exercise your rights, please contact us at shop@heiliostcm.com.

Children's Privacy

Our services are designed for users 13 years and older. We do not knowingly collect data from children under 13. If you think we have unintentionally collected such data, please contact us, and we will remove it.

Changes to this Policy

We may update this Privacy Policy as needed to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, along with the "Effective Date."

If you have any questions or concerns regarding this Privacy Policy or your personal data, please don't hesitate to contact us at shop@heiliostcm.com. We're here to help and ensure your privacy is protected in accordance with Canadian law.

Terms of Use

Effective Date: November 1, 2023

Welcome to Heilios! These Terms of Use outline the terms and conditions governing your use of our website and services. By using Heilios, you agree to abide by these terms and comply with Canadian law. Please read these terms carefully.

1. Acceptance of Terms

1.1 Agreement: By accessing and using Heilios, you agree to be bound by these Terms of Use, our Privacy Policy, and any other relevant policies. If you do not agree to these terms, please do not use our website or services.

2. Use of Website and Services

2.1 Eligibility: You must be at least 18 years of age or have the necessary legal capacity to use our website and services. By using Heilios, you represent that you meet these requirements.

2.2 Lawful Use: You agree to use our website and services for lawful purposes only. You may not use them in a way that violates any applicable laws, regulations, or these terms.

3. Intellectual Property

3.1 Ownership: Heilios owns all intellectual property rights associated with the website, including content, trademarks, and copyrights. Unauthorized use or reproduction of this content is prohibited.

3.2 User-Generated Content: When you submit content to Heilios (such as reviews, comments, or other user-generated content), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works, and distribute such content.

4. Privacy and Data Protection

4.1 Data Handling: Heilios takes data privacy seriously and follows the principles outlined in our Privacy Policy. By using our website, you consent to our collection, use, and sharing of your data as described in that policy.

5. Limitation of Liability

5.1 Disclaimer: Heilios provides information and services on an "as is'' basis. While we strive for accuracy and reliability, we do not guarantee the completeness, correctness, or suitability of the information provided.

5.2 No Liability: Heilios is not responsible for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website or services.

6. Modifications and Updates

6.1 Policy Changes: Heilios reserves the right to modify or update these Terms of Use, our Privacy Policy, and any other policies. Any changes will be posted on our website with their effective dates.

7. Termination

7.1 Termination: Heilios may terminate or suspend your access to the website and services, at our discretion, for any reason, including a violation of these terms.

8. Governing Law and Jurisdiction

8.1 Applicable Law: These Terms of Use are governed by the laws of Canada and the province of BC, without regard to conflicts of law principles.

9. Contact Information

If you have any questions or concerns regarding these Terms of Use or any other matter related to Heilios, please contact us at shop@heiliostcm.com.

Thank you for using Heilios. We appreciate your cooperation and compliance with these terms.